Shipping & Returns

DELIVERY

  

 

EXPRESS SHIPPING

  • ●  Delivered within 2 - 5 business days.
  • ●  $10.00 or FREE for orders over $100.00 NZD
  • ●  Processing & delivery is Monday to Friday
  • ●  Shipping time may vary according to Australia Post time frames and zones and does not include order processing time

 

INTERNATIONAL SHIPPING

  • ●  ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
    This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
    Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!

 

 

 

GENERAL SHIPPING INFORMATION

  • ●  All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST
  • ●  Tracking advice will be sent to your email once your order has been dispatched
  • ●  Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place
  • ●  In some cases, we may need to contact you before your order can be shipped.
    To ensure there is no delay, please respond to any email/phone call from our Customer Experience team

 

 

DELIVERY TIMES

LOCATION COST TIME
New Zealand $10.00 NZD
3 to 5 Business Days*
* Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

CONTACT US

Culture Kings
PO BOX 260
ARCHERFIELD QLD 4108

 

Customer Experience Team: orders@culturekings.com.au
Phone: 1800 104 346
International: +61 7 3345 0511

Operating hours: Monday – Friday, 7am – 7pm AEST

 

 

 

 

RETURNS & EXCHANGES

 

 

GENERAL RETURNS AND EXCHANGES INFORMATION

  • ●  You can return or exchange any FULL PRICED item/s within 30 days of the purchase date for a refund, exchange for equal value or for online credit
  • ●  Please note this excludes all underwear, gift cards and sale items.
  • ●  Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • ●  Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
  • ●  You are required to pay any postage costs back to us, however, we will ship back your exchange item free of charge!
●  Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
Please see our Returns page for more detailed information.

     

     

    ONLINE RETURNS/EXCHANGES

    • ● For online orders, please use our Online Returns Portal
    •                                           or
    • ● download a returns form and include this with your return
    • ● Please post your items in original condition with your returns form to
      • Culture Kings Returns
        PO BOX 260
        ARCHERFIELD QLD 4108
    • ● Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning (excluding those returned under the 30-DAY FREE SHOE RETURNS AND EXCHANGES policy).
    • ● You can pay by weight at the Post Office for your return.
    • ● If you are wishing to EXCHANGE your item for another via post, please print out your order confirmation and write next to the item the size or product you would like in exchange.
      Item must be of same value or less. If the requested item is not available, the amount of the item will be processed onto an online gift voucher.
    • ● Culture Kings will ship your exchange item/s back to you express, free of charge

     

    FREE SHOE RETURNS AND EXCHANGES

    • ● We offer free return shipping on any full price shoe purchase over $100 within New Zealand!
    • ● Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Request your free return label via orders@culturekings.com.au
      • CONDITIONS:
        • ● Please ensure the shoe box is shipped back inside a parcel box & do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
        • ● Shoes must be returned within 30 days of receiving your item
        • ● We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item

     

     

    FAULTY OR INCORRECT ITEMS

    • ● In the case of faulty or incorrect items are received, please contact our Customer Experience team via orders@culturekings.com.au . Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible
    • ● Once investigated, we will be able to provide you with information on how to return the item

     

     

    SALE OR PROMOTIONAL STOCK

    • ● All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items
    • ● If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift

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