* Individual items exceeding $1,000 may be subject to duties upon arrival at customs.

* All prices on your order include the New Zealand GST of 15% so that you aren't required to pay Customs fees however due to NZ's laws, orders placed over $1,000 are subject to pay for IETF.

NZ Express NZ Express - $14.95NZD or Free over $200NZD

2-3 business days

NZ Standard NZ Standard - $9.95NZD or Free over $100NZD

4-6 business days

Contact Us

Customer Care

Contact us HERE

New Zealand

0508 CKINGS (0508 254 647)


Call: +61 7 3345 0511

Opening Hours

Monday to Wednesday 10am - 9pm NZST

Thursday - Friday 10am - 12pm NZST

Saturday 12am - 8pm NZST


General information

  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time. 
  • All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
  • In some cases, we may need to contact you before your order can be shipped.
  • To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team


  • All orders are shipped from our dispatch center via Australia Post. Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.


  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. 
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
  • We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
  • Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!


CLICK HERE to start your online return

General information

Culture Kings would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

  • Returns accepted within a 30-day window  
  • Face mask, underwear and earrings cannot be returned due to hygiene reasons
  • Gift cards can not be returned and are not redeemable for cash
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Shoes must be returned in their shoeboxes. It is the responsibility of the customer to ensure the item is returned in original, resellable condition and protected in transit. If a shoebox is returned damaged or taped up, we reserve the right to reject the return.
  • You are required to pay any postage costs back to us, however we will ship back your exchange item free of charge!
  • Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
  • Once your return has been processed, you will receive a confirmation email from our team
  • Final Sale items can not be returned for a refund unless deemed faulty.
  • If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned

Change of Mind – Not in Love

If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) You can exchange the item or obtain a store credit or a refund within 30 days of purchase provided your item meets the required terms and conditions!

*Online refunds can only be processed if the customer returns the item to our warehouse via post*

You must provide to us the:

  • returned goods (Online or instore) - with tags attached;
  • tax invoice; and
  • the payment details (refunds can only be paid to the credit card used at purchase).

*Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging.


We will not accept the following goods returned for Change of Mind:

  • Face Mask;
  • Swimwear;
  • Underwear;
  • Gift Cards;
  • Final Sale Items; and
  • Earrings 

*For change of mind you must pay the postage costs.


When returning goods please ensure;

  • All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
  • Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning (excluding those returned under the 30-DAY FREE SHOE RETURNS AND EXCHANGES policy)
    Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
  • CLICK HERE to start your online return
  • We offer free return shipping on any full price shoe purchase over $100 within New Zealand!
  • Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Request your free return label via

  • Please ensure the shoe box is shipped back in a satchel or box. Do not tape or attach anything to the outside of the shoe box. Should the shoe box be marked/taped there may be a chance that we will not accept your return.
  • Returns accepted within a 30-day window  
  • We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item
  • In the case of faulty or incorrect items are received, please contact our Customer Experience team via . Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible
  • Once investigated, we will be able to provide you with information on how to return the item


  • If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift