Shipping Policy

* Individual items exceeding $1,000 may be subject to duties upon arrival at customs.

* All prices on your order include the New Zealand GST of 15% so that you aren't required to pay Customs fees however due to NZ's laws, orders placed over $1,000 are subject to pay for IETF.

General information

• Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
• All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
• In some cases, we may need to contact you before your order can be shipped.
• To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team

INTERNATIONAL SHIPPING

• All orders are shipped from our dispatch center via Australia Post. Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.

NZ: https://www.nzpost.co.nz/tools/tracking

• ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
• This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
• We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
• Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!