Shipping & Returns

DELIVERY

  

 

EXPRESS SHIPPING

  • ●  Delivered within 2 - 5 business days.
  • ●  $10.00 or FREE for orders over $100.00 NZD
  • ●  Processing & delivery is Monday to Friday
  • ●  Shipping time may vary according to Australia Post time frames and zones and does not include order processing time

 

INTERNATIONAL SHIPPING

  • All orders are shipped from our dispatch center via Australia Post. Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. 
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. 
  • Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!

 

 

 

GENERAL SHIPPING INFORMATION

  • ●  All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST
  • ●  Tracking advice will be sent to your email once your order has been dispatched
  • ●  Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place
  • ●  In some cases, we may need to contact you before your order can be shipped.
    To ensure there is no delay, please respond to any email/phone call from our Customer Experience team

 

 

DELIVERY TIMES

LOCATION COST TIME
New Zealand $10.00 NZD
2 to 5 Business Days*
* Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

CONTACT US

Culture Kings
PO BOX 260
ARCHERFIELD QLD 4108

 

Customer Experience Team: orders@culturekings.com.au
International: +61 7 3345 0511

Operating hours: Monday – Friday, 7am – 10pm AEST

 

 

 

 

RETURNS & EXCHANGES

 

 

GENERAL RETURNS AND EXCHANGES INFORMATION

 

  • ● For online orders, please use our Online Returns Portal

    ●  You can return or exchange any FULL PRICED item 
    ●  Underwear, gift cards and sale items CAN NOT be returned
    ●  All returns must be received within 30 days of the purchase date
    ●  Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
    ●  Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
    ●  You are required to pay any postage costs back to us, however we will ship back your exchange item free of charge!
    ●  Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning

     

    FREE SHOE RETURNS AND EXCHANGES

    • ● We offer free return shipping on any full price shoe purchase over $100 within New Zealand!
    • ● Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Request your free return label via orders@culturekings.com.au
      • CONDITIONS:
        • ● Please ensure the shoe box is shipped back inside a parcel box & do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
        • ● Shoes must be returned within 30 days of receiving your item
        • ● We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item

     

     

    FAULTY OR INCORRECT ITEMS

    • ● In the case of faulty or incorrect items are received, please contact our Customer Experience team via orders@culturekings.com.au . Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible
    • ● Once investigated, we will be able to provide you with information on how to return the item

     

     

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